Frequently Asked Questions
General Questions About CarryOn

CarryOn is a social travel community that makes it easy for travelers to tap into the power of crowd sourcing to generate unmatched travel deals. After 10 or more followers join a crowd, everyone in the crowd will earn bonus points or save money.

Members benefit from the most rewarding loyalty program in the travel industry and earn free travel faster with CarryOn Rewards than from any other travel provider. Points are awarded for simply opening an email, for starting or following a crowd deal and for taking a trip. Savvy CarryOn travelers can easily triple dip with their existing airline and credit card points programs.

CarryOn delivers extra savings as more people follow a trip and join the crowd. Starting a crowd kicks off our deal searching process and generates one of the trip pictures you might see on the CarryOn HomePage. Other travelers can discover your crowd, follow, and initiate savings for you and for themselves. Following is your chance to grab an existing discount and immediately earn double points or save. Plus you can communicate with your crowd and easily share fun trip ideas.

After you select "start a crowd" or "follow", CarryOn begins to go to work. You can carry on with your life and we will continue to find a better deal for you and your crowd. CarryOn works differently than most travel sites, including negotiating directly with hotels and airlines, shopping all day and all night, and combining trip requests to unlock savings. We use our unique, patent pending technology to pull the crowd together for group discounts and to select the best priced option each day. In order to consistently deliver the best crowd deals and help you keep track of your crowd, we require you to have an account.

If you see “deal on” next to a saved trip, then you’ve found an uber popular trip that has a big crowd of “followers” - this means good things for you. Better savings! The extra savings can be grabbed by anyone that buys the trip, even if they change the trip’s origination city or travel dates. Encourage your friends to follow a trip so that you can get that “deal on” notification and enjoy sweet extra savings.

Yes! Once you’ve started following a crowd or created your own crowd, watch for emails from us. We’ll keep you up to date with the latest price on your trips. We’ll also recommend similar and better priced options, sometimes even upgraded accommodations for less than your original trip. These emails are super helpful if you’re trying to find the best time to buy your trip (aka the best price).

Questions About CarryOn Rewards

Nada! It’s free! It’s one of the many perks of using CarryOn. To get started earning points, join now and you will earn 1,000 points immediately!

Earning points is easy. Create an account and you will automatically see 1,000 points in your CarryOn account. Complete your bucket list for an additional 4,000 points! You also earn points whenever you or your connected friends travel - one point for every dollar spent on a trip. We even reward you for hanging out on CarryOn.com. Earn 25 points each for logging in, opening your email, following a trip, saving a new trip, commenting, sharing, the list goes on!

Dollars off blackout-free flights and hotels! When you have 10,000 points you get $50 off a trip, 25,000 points - $200 off, and 50,000 points - $500 off. Learn more about Rewards here.

No way Jose! We don’t charge extra fees for using the points you’ve earned. Welcome to FREE travel, the easy way.

Click on My Account in the top right corner of the site, then check out “my points.”

Give us a call at 1-800-627-2987 Monday through Friday between 10 am and 4 pm Central Standard Time. Tell us what flight and/ or hotel you want and we will book it right then using your points!

Yes, you may use a combination of CarryOn Points and your credit card but only after you have at least 10,000 available points in your account. Your credit card will cover the portion of the total amount due that is not covered by your points. Once you use your points, it is just like purchasing your trip only you are using your points for payment. If you have to change your plans, your changes may be subject to change fees imposed by the airlines or hotels and will be your responsibility to pay.

No. CarryOn Points can only be used for purchases on CarryOn.com and cannot be redeemed for cash.

When you or any of your connections travel, your travel points will appear within two weeks after the completion of their trip.

You have to invite them to join CarryOn using the “invitations” page in My Account. Once they have accepted your invitation and then travel, you will earn one point per CarryOn dollar they spend.

Questions About Invitations & Connections

Inviting friends is easy and rewarding. In the My Account section, go to “my invitations.” You can invite your friends by posting to their Facebook walls or sending a message, or through Twitter and LinkedIn. Another easy way to invite is to use your custom invitation link and copy and paste it wherever you please.

Yes! You earn 250 points for your friend accepting your invitation. You also will earn one point for every dollar your connection spends on CarryOn trips.

Go to My Account and in the “my invitations” section you will see your invited friends and your accepted friends (we call them “connections.”)

Questions About Booking My Trip on CarryOn

Give us a ring at 1-800-627-2987 and our agents will gladly help answer your questions.

Sometimes there can be a small delay while your credit card is being processed and we finalize your reservation. If it’s been a while and you still haven’t received a confirmation call us at 1-800-627-2987 and we will help you out.

Yes - you are in complete control. After following, you should see a summary of your trip selection and important alternatives. Simply select "view deal" on any of these options and you will see the trip details along with a "book now" button that will take you to our checkout. Finding a crowded deal represented by the "DealOn" indicator, to your preferred destination is the fastest way to get a discount. We may even recommend a crowd just like your trip so you can follow and save immediately.

We guarantee that if you find a lower rate identical to the products and services (air, car, hotel, cruises, packages, activities, and insurance) than you purchased, and within 24 hours of booking, we will either, or at our option, refund the difference between what you paid and the lower rate, or refund the reservation with no penalties.

A qualifying rate is a rate from another US based travel web site that satisfies the terms and conditions of booking, as determined by CarryOn. This guarantee applies to the rate before any taxes or fees. All other details of the booking must be the same. Rates that are opaque, only available by auction, bidding, special membership, error or mistake do not qualify.

Questions About Privacy

We take privacy very seriously. We encourage every user to create an account with a username and password to provide an extra level of security for storing sensitive information that is required by the TSA or by an airline or hotel. We will not save or retrieve sensitive information if you are not logged in with your username and password.

Other users on the site will be able to see trips you have saved when they are browsing on the homepage. Your profile picture and first name and last initial will appear next to the trip.

CarryOn will never post to any of your social media accounts without your permission. No spamming from us! If you ask us to send an invitation to your Facebook friend to join, you write the message and we’ll send it. If you click the share to Pinterest button, we will share the pic to your pinboard. We only post when you ask.

Questions About CarryOn Points
Questions About CarryOn Points
I thought I was earning bonus points for the trip I just booked. Why are the bonus points showing up as "pending" on my statement?

We award points at the time of travel and all points are “pending” until your travel begins.

How do I redeem my CarryOn Points?

Once you have 20,000 available points in your account, you will have an opportunity to use your points to pay for a portion or all of your trip, depending upon the total price of your trip. If you choose to hang on to your points, you will get more bang for your points once you have at least 50,000 points.

Can I pay for a flight or hotel with a combination of CarryOn Points and cash?

Yes, you may use a combination of CarryOn Points and your credit card but only after you have 20,000 available points in your account. Your credit card will cover the portion of the total amount due that is not covered by your points.

Can I redeem my CarryOn Points for cash?

No. CarryOn Points can only be used for purchases on CarryOn.com and cannot be redeemed for cash.

Questions About CarryOn Information
Questions About CarryOn Information
What will be done with my personal information?

Your personal information should be private and we take that very seriously. We encourage every user to create an account with a username and password to provide an extra level of security for storing sensitive information that is required by the TSA or by an airline or hotel. We will not save or retrieve sensitive information if you are not logged in with your username and password.

Are reservations made on CarryOn.com refundable?

Most airline and private, heavily discounted fares and hotel rates are not refundable. However, many of our public hotel rates are refundable. Please look closely at the terms and conditions presented during checkout for clear identification of refundability.

What credit cards does CarryOn.com accept?

CarryOn.com accepts all major credit cards, including American Express, Discover, MasterCard, and Visa.

What if my plans change and there will be more than 2 adults in a room?

Some hotels will charge extra per person if more adults check-in than are on the original reservation. Whenever possible,, try to anticipate the total number of travelers before booking your hotel so that we can find you the lowest overall price.